Troubleshooting guide

6-181
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Platform Troubleshooting
Step 3 Verify that the *.disableMeas parameter in the XECfgParm.dat file is set to false on each host by using
the procedure in the “Rebooting Software to Modify Configuration Parameters” section on page 6-183.
Step 4 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
Call Detail Records Are Not Being Generated
If the Cisco PGW 2200 Softswitch is not generating call detail records, perform the following steps:
Step 1 If you have not already collected system data, refer to the method that is described in the “Collecting
System Data for Cisco TAC” section on page 6-93.
Step 2 Verify that the dmpr-01 process is running, as described in the “Verifying That Processes Are Running”
section on page 3-4.
If the dmpr-01 process is not running, proceed to Step 3. Otherwise, proceed to Step 5.
Step 3 Verify that the settings for the dmprSink.dat file are correct by using the procedure in the “Configuring
the Data Dumper” section on page A-2.
If verifying that the settings clears the alarm, the procedure is finished. Otherwise, proceed to Step 4.
Step 4 Verify that the settings for the CDR parameters in the XECfgParm.dat file on each host match the
settings of the CDR parameters that are presented in the following list. Follow the procedure in the
“Rebooting Software to Modify Configuration Parameters” section on page 6-183.
cdrDmpr.openCDR = true
cdrDmpr.callDetail = /opt/CiscoMGC/local/cdbscript.sh
cdrDmpr.seqFile = ../var/.cdr.seq
diskmonitor.CdrRmFinished = 0 # remove "finished" cdrs after X days (0 = immediate)
engine.CDRencodingFormat = AnsiCDB
engine.CDRtimeStamp = S
engine.CDRmessageTypes = "1010,1020,1030,1040,1050,1060,1070"
Step 5 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
Resolving a Failed Connection to a Peer
If the Cisco PGW 2200 Softswitch loses the connection to a peer component in your network, perform
the following procedure to resolve the problem:
Step 1 If you have not already collected system data, refer to the method that is described in the “Collecting
System Data for Cisco TAC” section on page 6-93.