Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Platform Troubleshooting
Configuration Export Failed Because of MMDB
If you attempt to export your configuration settings by issuing the prov-exp:all MML command and the
MMDB is not running, the system returns a failure message. The MMDB must be running for the
prov-exp:all MML command to function. To resolve this problem, perform the following steps:
Step 1 If you have not already collected system data, refer to the method that is described in the “Collecting
System Data for Cisco TAC” section on page 6-93.
Step 2 Log in to the active Cisco PGW 2200 Softswitch and determine whether the MMDB is running by
entering the
ps -ef | grep timesten UNIX command.
If the system returns a list of running timesten processes, such as the processes presented in the following
list, the MMDB is running.
root 234 1 0 Dec 21 ? 0:04 /opt/TimesTen32/32/bin/timestend
root 235 234 0 Dec 21 ? 0:03 /opt/TimesTen32/32/bin/timestensubd -id 0
root 236 234 0 Dec 21 ? 0:00 /opt/TimesTen32/32/bin/timestensubd -id 1
root 237 234 0 Dec 21 ? 0:00 /opt/TimesTen32/32/bin/timestensubd -id 2
root 238 234 0 Dec 21 ? 0:00 /opt/TimesTen32/32/bin/timestensubd -id 3
root 239 234 0 Dec 21 ? 0:00 /opt/TimesTen32/32/bin/timestensubd -id 4
root 240 234 0 Dec 21 ? 0:00 /opt/TimesTen32/32/bin/timestensubd -id 5
root 241 234 0 Dec 21 ? 0:00 /opt/TimesTen32/32/bin/timestensubd -id 6
root 242 234 0 Dec 21 ? 0:00 /opt/TimesTen32/32/bin/timestensubd -id 7
mgcusr 14246 14127 0 09:19:38 pts/1 0:00 grep timesten
root 23327 234 0 Dec 26 ? 9:44 /opt/TimesTen32/32/bin/timestenrepd -id 8
-datastore /opt/TimesTen32/datastore/
If the MMDB is running, proceed to Step 5. Otherwise, proceed to Step 3.
Step 3 Log in to the active Cisco PGW 2200 Softswitch as root and enter the /etc/init.d/tt4.1_32bit start
UNIX command.
If the system response indicates that the database has started, proceed to Step 4. Otherwise, proceed to
Step 5.
Step 4 Attempt to export your system configuration again by issuing the prov-exp:all MML command:
If the export is successful, the procedure is complete. Otherwise, proceed to Step 5.
Step 5 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
Measurements Are Not Being Generated
If the Cisco PGW 2200 Softswitch is not generating system measurements, perform the following
procedure:
Step 1 If you have not already collected system data, refer to the method that is described in the “Collecting
System Data for Cisco TAC” section on page 6-93.
Step 2 Verify that the amdmpr process is running, as described in the “Verifying That Processes Are Running”
section on page 3-4.
If the amdmpr process is not running, proceed to Step 3. Otherwise, proceed to Step 4.