Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Platform Troubleshooting
Restoring a Backup File Using the Mgcrestore Script
You can also restore a configuration by running the mgcrestore script. To restore the configuration data
that is stored in a particular backup file that is stored in a directory, perform the following steps:
Note You can restore a backup file only when you are logged in to your system as mgcusr. You cannot restore
a backup file while you are logged in as root.
Step 1 Enter the mgcrestore UNIX command on the Cisco PGW 2200 Softswitch.
The system returns a response like the following:
Restore Main Menu
--------------------
Note: to exit the script at anytime use ctrl-c
1. Restore a backup
2. List Backup Files
3. Exit
Selection:
Step 2 Enter 1 to restore a backup file.
The system returns a response like the following:
Restore a Backup
------------------
NameRetriesTimeoutDayTimeDirectory
Back15 60 everyday12:00/var/cisco
Mybackup030 weekdays04:00/var/cisco
Enter the name of the backup to be restored:
Step 3 Enter the name of the automatic backup operation you want to restore.
The system returns a response like the following:
Restore this backup (Y or N)?
Step 4 Enter Y if you want to continue to restore a backup, or enter N if you do not want to restore a backup.
Note You can enter a Ctrl-C keyboard command at any time to halt the execution of the mgcrestore script.
Verifying Proper Configuration of Replication
If calls are not being preserved when your system performs a switchover, verify that your system is
properly configured to replicate call data. To verify the configuration, ensure that the value of the
*.desiredPlatformState parameter in the XECfgParm.dat file on each host is either master or slave by
using the procedure in the “Rebooting Software to Modify Configuration Parameters” section on
page 6-183.