Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Platform Troubleshooting
Listing Backup Files
To list the backup files in a particular directory path, enter the mgcrestore -d path -l UNIX command
on the Cisco PGW 2200 Softswitch.
Where:
path—Directory path in which you stored backup files, such as a directory on a remote server or a local
tape drive.
The system returns a response like the following:
Backup files in /var/cisco
--------------------------------------------------
mgc_venus_20011010_153003_backup
mgc_venus_20011011_153003_backup
mgc_venus_20011012_153003_backup
Restoring a Backup File from a Directory
To restore the configuration data that is stored in a particular backup file that is stored in a directory,
enter the
mgcrestore -d path -f filename UNIX command on the affected Cisco PGW 2200 Softswitch
to run the restore script.
Note You can restore a backup file only when you are logged in to your system as mgcusr. You cannot restore
a backup file while you are logged in as root.
Where:
• path—Directory path to the location where your backup files are stored.
• filename—Filename of the backup file you want to restore.
For example, to restore a backup file that is called mgc_venus_20011012_153003_backup stored in a
directory path that is called /var/cisco, enter the
mgcrestore -d /var/cisco -f mgc_venus_20011012_153003_backup command.
Restoring a Backup File from a Device
To restore the configuration data that is stored in a particular backup file that is stored on a device, such
as a tape drive, enter the
mgcrestore -d device UNIX command on the affected Cisco PGW 2200
Softswitch to run the restore script.
Note You can restore a backup file only when you are logged in to your system as mgcusr. You cannot restore
a backup file while you are logged in as root.
Where device is the device where your backup files are stored.
For example, to restore a backup file that is stored on a tape drive that is called /dev/rmt/0, you would
enter the
mgcrestore -d /dev/rmt/0 command.