Troubleshooting guide

6-177
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Platform Troubleshooting
Step 13 Search for the pom.dataSync property and ensure that it is set to true.
Step 14 Save the file and exit the text editor.
Step 15 Start the Cisco PGW 2200 Softswitch software, as described in the “Starting the Cisco PGW 2200
Softswitch Software” section on page 2-2.
Step 16 Synchronize the databases of the active and standby Cisco PGW 2200 Softswitches by using the
procedure that is described in the Synchronizing Databases section of the Configuring the Cisco PGW
2200 Softswitch Software Release 9 chapter of
Cisco PGW 2200 Softswitch Release 9.8 Software Installation and Configuration Guide.
Restoring Stored Configuration Data
Typically, you need to restore configuration data in response to a critical case when the Cisco PGW 2200
Softswitch is not functioning properly, because of hardware failure, natural disaster, or software
corruption. The procedures in this section describe how to restore the Cisco PGW 2200 Softswitch
configuration data that is stored either on a tape drive or on a remote network server.
There are two restoration methods available for the Cisco PGW 2200 Softswitch software, one for
software releases up to 9.1(4), and another for software releases from 9.1(5) and more recent software
releases. These restoration procedures are mutually exclusive. You cannot use the restoration procedures
for one software release to restore files that were backed up using the procedures specific to the other
release.
These restoration methods are described in the following section:
• Restoring Procedures for Cisco PGW 2200 Softswitch Software, page 6-177
Restoring Procedures for Cisco PGW 2200 Softswitch Software
This restoration method uses a script to restore the configuration data for the Cisco PGW 2200
Softswitch software, select UNIX administrative files, and the Main Memory Database (MMDB).
Note If you want to use this functionality, you must upgrade the software to the proper patch level. For more
information on verifying the patch level of your system, see the “Verifying the Patch Level of the Cisco
PGW 2200 Softswitch” section on page 3-100.
The following sections provide the restoration procedures:
• Listing Backup Files, page 6-178
• Restoring a Backup File from a Directory, page 6-178
• Restoring a Backup File from a Device, page 6-178
Note These procedures assume that you back up your system configuration data regularly. For the procedures
for system configuration backup, see the “Backup Procedures for Cisco PGW 2200 Softswitch
Software” section on page 3-30.