Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Platform Troubleshooting
Step 7 Start the Cisco PGW 2200 Softswitch software, as described in the “Starting the Cisco PGW 2200
Softswitch Software” section on page 2-2.
Step 8 Synchronize the databases of the active and standby Cisco PGW 2200 Softswitches by using the
procedure that is described in the Synchronizing Databases section of the Configuring the Cisco PGW
2200 Softswitch Software Release 9.8 chapter of
Cisco PGW 2200 Softswitch Release 9.8 Software Installation and Configuration Guide.
Recovering from a Dual Cisco PGW 2200 Softswitch Failure in a Continuous Service System
To recover from a dual Cisco PGW 2200 Softswitch failure in a system that is equipped with two Cisco
PGW 2200 Softswitches, perform the following steps:
Step 1 Select one of the Cisco PGW 2200 Softswitches to be your active system, and the other to be your
standby system.
Step 2 Reload the Solaris 10 operating system on the active Cisco PGW 2200 Softswitch, as described in the
Installing the Sun Solaris 10 Operating System chapter of
Cisco PGW 2200 Softswitch Release 9.8 Software Installation and Configuration Guide.
Step 3 Reload the Cisco PGW 2200 Softswitch software on the active Cisco PGW 2200 Softswitch, as
described in the Installing the Cisco PGW 2200 Softswitch Software chapter of
Cisco PGW 2200 Softswitch Release 9.8 Software Installation and Configuration Guide.
Step 4 Restore the configuration of the active Cisco PGW 2200 Softswitch from your latest backup file, as
described in the “Restoring Stored Configuration Data” section on page 6-177.
Note If the backup files are stored on a remote server, a network administrator must re-establish the
path between the active Cisco PGW 2200 Softswitch and the server that stores your backups.
Step 5 Open the XECfgParm.dat file on the active Cisco PGW 2200 Softswitch in a text editor, such as vi.
Step 6 Search for the pom.dataSync property and ensure that it is set to true.
Step 7 Save the file and exit the text editor.
Step 8 Start the Cisco PGW 2200 Softswitch software on the active Cisco PGW 2200 Softswitch, as described
in the “Starting the Cisco PGW 2200 Softswitch Software” section on page 2-2.
Step 9 Reload the Solaris 10 operating system on the standby Cisco PGW 2200 Softswitch, as described in the
Installing the Sun Solaris 10 Operating System chapter of
Cisco PGW 2200 Softswitch Release 9.8 Software Installation and Configuration Guide.
Step 10 Reload the Cisco PGW 2200 Softswitch software on the standby Cisco PGW 2200 Softswitch, as
described in the Installing the Cisco Cisco PGW 2200 Softswitch Software chapter of
Cisco PGW 2200 Softswitch Release 9.8 Software Installation and Configuration Guide.
Step 11 Restore the configuration of the standby Cisco PGW 2200 Softswitch from your latest backup file, as
described in the “Restoring Stored Configuration Data” section on page 6-177.
Note If the backup files are stored on a remote server, a network administrator must re-establish the
path between the standby Cisco PGW 2200 Softswitch and the server that stores your backups.
Step 12 Open the XECfgParm.dat file on the standby Cisco PGW 2200 Softswitch in a text editor, such as vi.