Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Platform Troubleshooting
Note In these procedures, it is assumed that backup operations have been performed regularly on the Cisco
PGW 2200 Softswitch. For more information on backing up the Cisco PGW 2200 Softswitch, see the
“Backing Up System Software” section on page 3-29.
Note Successful recovery from a natural or man-made disaster depends upon advanced planning for a possible
disaster. See the “Creating a Disaster Recovery Plan” section on page 3-28 for more information.
The following sections contain the procedures that describe how to recover from Cisco PGW 2200
Softswitch failure:
• Recovering from a Cisco PGW 2200 Softswitch Failure in a Simplex System, page 6-173
• Recovering from a Single Cisco PGW 2200 Softswitch Failure in a Continuous Service System,
page 6-175
• Recovering from a Dual Cisco PGW 2200 Softswitch Failure in a Continuous Service System,
page 6-176
Recovering from a Cisco PGW 2200 Softswitch Failure in a Simplex System
To recover from a Cisco PGW 2200 Softswitch failure in a system that is equipped with only one Cisco
PGW 2200 Softswitch, perform the following steps:
Step 1 Reload the Solaris 10 operating system on the Cisco PGW 2200 Softswitch, as described in the
Installing the Sun Solaris 10 Operating System chapter of
Cisco PGW 2200 Softswitch Release 9 Software Installation and Configuration Guide.
Step 2 Reload the Cisco PGW 2200 Softswitch software on the Cisco PGW 2200 Softswitch, as described in
the Installing the Cisco PGW 2200 Softswitch Software chapter of
Cisco PGW 2200 Softswitch Release 9.8 Software Installation and Configuration Guide.
Step 3 Restore the configuration of the Cisco PGW 2200 Softswitch from the latest backup file, as described in
the “Restoring Stored Configuration Data” section on page 6-177.
Note If backup files are stored on a remote server, a network administrator must re-establish the path
between the Cisco PGW 2200 Softswitch and the server that stores the backups.
Note Any changes that you made to the Cisco PGW 2200 Softswitch system subsequent to your last
backup are lost.
Step 4 Start the Cisco PGW 2200 Softswitch software, as described in the “Starting the Cisco PGW 2200
Softswitch Software” section on page 2-2.