Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Platform Troubleshooting
Step 10 Verify that the IP address parameters in the XECfgParm.dat file, which are presented in the following
list, are set correctly on each host.
• *.ipAddrLocalA
• *.ipAddrLocalB
• *.ipAddrPeerB
• *.IP_Addr1
• *.IP_Addr2
• *.IP_Addr3
• *.IP_Addr4
• *.Virtual_IP_Addr
If the IP address settings are correct, proceed to Step 11. Otherwise, update the IP address parameters
for each host by using the procedure in the “Rebooting Software to Modify Configuration Parameters”
section on page 6-183.
If updating the IP address parameters resolves the problem, the procedure is complete. Otherwise,
proceed to Step 11.
Step 11 Verify that the settings for the foverd parameters, which are presented in the following list, are set
correctly in the XECfgParm.dat file on each host.
foverd.conn1Type = socket
foverd.ipLocalPortA = 1051
foverd.ipPeerPortA = 1052
foverd.conn2Type = socket
foverd.ipLocalPortB = 1053
foverd.ipPeerPortB = 1054
foverd.conn3Type = serial
foverd.conn3Addr = /dev/null
foverd.abswitchPort = (/dev/null)
foverd.heartbeatInterval = 1000
If the foverd settings are correct, proceed to Step 12. Otherwise, update the foverd settings in the
XECfgParm.dat files using the procedure in the “Rebooting Software to Modify Configuration
Parameters” section on page 6-183.
If updating the foverd settings resolves the problem, the procedure is complete. Otherwise, proceed to
Step 12.
Step 12 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
Recovering from Cisco PGW 2200 Softswitch Failure
Some situations, such as a replacement of a failed disk drive, natural or man-made disaster, or software
corruption, require you to recover the software configuration data for a failed Cisco PGW 2200
Softswitch (for example, if the Cisco PGW 2200 Softswitch software is corrupted or you have replaced
a failed disk drive).