Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 2 Cisco PGW 2200 Softswitch Platform Component Startup and Shutdown Procedures
Cisco SS7 Interface Startup Procedure
Note The Cisco PGW 2200 Softswitch includes license files that are stored in a directory from which the Cisco
PGW 2200 Softswitch gets the required license information. The Cisco PGW 2200 Softswitch uses the
license file to enforce the available features and capacity. For more information about license features
on the Cisco PGW 2200 Softswitch, see the document Licensing Features for PGW 2200 at:
http://www.cisco.com/en/US/docs/voice_ip_comm/pgw/9/feature/module/9.7_3_/FlexLM.html
Starting the Cisco PGW 2200 Softswitch Software Manually
Caution Do not use the commands in this section or the subsequent commands in this chapter unless specifically
instructed to do so by Cisco Technical Assistance Center (TAC) personnel.
To manually start the Cisco PGW 2200 Softswitch software, log in to the active Cisco PGW 2200
Softswitch as root and enter the following command:
# /etc/init.d/CiscoMGC start
This command restores execution permission and enables the automated startup script.
Cisco SS7 Interface Startup Procedure
This section contains the recommended startup procedure for the Cisco SS7 interfaces, which can be
either a Cisco IP Transfer Point LinkExtender (ITP-L) or Cisco IP Transfer Point (ITP).
Note Ensure that the SS7 interface is installed and configured correctly and that the correct software version
is installed. If you experience problems, see the documentation for your SS7 interface for detailed
information.
To start a Cisco SS7 interface, perform the following steps:
Step 1 Before you start the Cisco SS7 interface, verify the following:
• All modules are installed correctly, and all interface cable connections are secure.
• Power cable is connected to both the rear panel power connector and the power source.
• Terminal is connected to the console port and is turned on.
Step 2 Turn on the power. During the boot process, observe the following:
• Power LED on the front panel should be green.
• Activity LED should be blinking.
• You should hear the system fans operating.
• Console terminal displays a script and system banner.
Step 3 Press Enter at the Enter Password prompt to access the console command line.