Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Resolving Bearer Channel Connection Problems
Where:
• sig_srv—MML name of the signaling service. The following signaling service types are valid for
this command:
– In-band TDM up to MUX and then time switched to TDM media and sent to the Cisco PGW
2200 Softswitch.
– In-band TDM signaling up to CU and then encapsulated and sent over IP to the Cisco PGW 2200
Softswitch.
– In-band TDM signaling up to the media gateway and then converted to NI2 and sent to the
Cisco PGW 2200 Softswitch over IP (that is, FE box<-sig/tdm->media gateway<-NI2/IP->
Cisco PGW 2200 Softswitch).
– Signaling service or routeset that is associated with a DPC.
– EISUP signaling service.
• x—16-bit value that identifies an ISDN/PRI physical cable.
• y—Numeric value that identifies the non-ISUP bearer channel number.
• range—Value such that y+range is a valid bearer channel number. The administrative state for all
bearer channels between y and y+range are retrieved.
For example, to stop all active calls on all bearer channel numbers 2 through 6, associated with a
signaling service called ss7svc1, enter the
stp-call:ss7svc1:span=2,bc=2,rng=5,confirm command.
Stopping Calls on CICs
To stop all active calls on a CIC, or a range of CICs, associated with a signaling service, log in to the
active Cisco PGW 2200 Softswitch, start an MML session, and enter the
stp-call: sig_srv :cic= number [,rng= range ],confirm command.
Where:
• sig_srv—MML name of the signaling service. The following signaling service types are valid for
this command:
– In-band TDM up to MUX and then time switched to TDM media and sent to the Cisco PGW
2200 Softswitch.
– In-band TDM signaling up to CU and then encapsulated and sent over IP to the Cisco PGW 2200
Softswitch.
– In-band TDM signaling up to the media gateway and then converted to NI2 and sent to the
Cisco PGW 2200 Softswitch over IP (that is, FE box<-sig/tdm->media gateway<-NI2/IP->
Cisco PGW 2200 Softswitch).
– Signaling service or routeset that is associated with a DPC.
– EISUP signaling service.
• number—Valid CIC number.
• range—Value such that y+range is a valid bearer channel number. The administrative state for all
bearer channels between y and y+range are retrieved.
For example, to stop all active calls on CICs 2 through 11, associated with a signaling service called
ss7svc1, enter the
stp-call:ss7svc1:cic=2,rng=9,confirm command.