Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Resolving Bearer Channel Connection Problems
Where:
sig_srv—MML name of the desired signaling service. The following signaling service types are valid
for this command:
• In-band TDM up to MUX and then time switched to TDM media and sent to the Cisco PGW 2200
Softswitch.
• In-band TDM signaling up to CU and then encapsulated and sent over IP to the Cisco PGW 2200
Softswitch.
• In-band TDM signaling up to the media gateway and then converted to NI2 and sent to the
Cisco PGW 2200 Softswitch over IP (that is, FE box<-sig/tdm->media gateway<-NI2/IP-> Cisco
PGW 2200 Softswitch).
• Signaling service or routeset that is associated with a DPC.
• EISUP signaling service.
For example, to stop all active calls on all traffic channels that are associated with a signaling service
called nassrv1, enter the
stp-call:nassrv1,confirm command.
Stopping Calls on Spans
To stop all active calls on all bearer channels that are associated with a single span, log in to the active
Cisco PGW 2200 Softswitch, start an MML session, and enter the
stp-call: sig_srv :span= x ,confirm
command.
Where:
• sig_srv—MML name of the signaling service. The following signaling service types are valid for
this command:
– In-band TDM up to MUX and then time switched to TDM media and sent to the Cisco PGW
2200 Softswitch.
– In-band TDM signaling up to CU and then encapsulated and sent over IP to the Cisco PGW 2200
Softswitch.
– In-band TDM signaling up to the media gateway and then converted to NI2 and sent to the
Cisco PGW 2200 Softswitch over IP (that is, FE box<-sig/tdm->media gateway<-NI2/IP->
Cisco PGW 2200 Softswitch).
– Signaling service or routeset that is associated with a DPC.
– EISUP signaling service.
• x—16-bit value that identifies an ISDN/PRI physical cable.
For example, to stop all active calls on all bearer channels on a signaling service that is called ss7svc1
associated with span number 1, enter the
stp-call:ss7svc1:span=1,confirm command.
To stop all active calls on a bearer channel, or a range of bearer channels, for a span that is associated
with a signaling service, log in to the active Cisco PGW 2200 Softswitch, start an MML session, and
enter the
stp-call: sig_srv :span= x ,bc= y [,rng= range ],confirm command.