Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Resolving Bearer Channel Connection Problems
• Stopping Calls on Spans, page 6-146
• Stopping Calls on CICs, page 6-147
Stopping Calls on a Cisco PGW 2200 Softswitch
To stop all active calls on all traffic channels on a Cisco PGW 2200 Softswitch, log in to the active Cisco
PGW 2200 Softswitch, start an MML session, and enter the
stp-call: mgc ,confirm command.
Where:
mgc— MML name of the desired Cisco PGW 2200 Softswitch.
For example, to stop all active calls on all traffic channels on a Cisco PGW 2200 Softswitch called mgc1,
enter the
stp-call:mgc1,confirm command.
Stopping Calls on a Media Gateway
To stop all active calls on all traffic channels on a media gateway, log in to the active Cisco PGW 2200
Softswitch, start an MML session, and enter the
stp-call: gway ,confirm command.
Where:
gway—MML name of the desired media gateway.
Note This procedure does not apply to all media gateway types. Supported types are CU, MUX, MGW, and
AVM external nodes.
For example, to stop all active calls on all traffic channels on a media gateway called sfgway, enter the
stp-call:sfgway,confirm command.
Stopping Calls on a Trunk Group
To stop all active calls on all traffic channels that are associated with a trunk group, log in to the active
Cisco PGW 2200 Softswitch, start an MML session, and enter the
stp-call: trkgrp ,confirm command.
Where:
trkgrp—MML name of the trunk group.
Note You can use this command only for TDM trunk groups.
For example, to stop all active calls on all traffic channels that are associated with a trunk group called
trunkgrp1, enter the
stp-call:trunkgrp1,confirm command.
Stopping Calls on a Signaling Service
To stop all active calls on all traffic channels that are associated with a signaling service, log in to the
active Cisco PGW 2200 Softswitch, start an MML session, and enter the
stp-call: sig_srv ,confirm
command.