Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Resolving SS7 Network Related Problems
Starting a Japanese SS7 Signaling Route Test
To start a signaling route test on a route that is configured for Japanese SS7, log in to the active Cisco
PGW 2200 Softswitch, start an MML session, and enter the
sta-ss7-srt: pt_code :lset=” linkset ”
command.
Where:
• pt_code—MML name of an adjacent point code (APC) or destination point code (DPC) configured
for Japanese SS7.
• linkset—MML name of a linkset that is associated with the specified destination.
For example, to start a signaling route test on a point code that is called dpc1, which is associated with
a linkset called ls1, enter the
sta-ss7-srt:dpc1:lset=”ls1” command.
Retrieving Results for a Japanese SS7 Signaling Route Test
To retrieve the result of a Japanese SS7 signaling route test, log in to the active Cisco PGW 2200
Softswitch, start an MML session, and enter the
rtrv-ss7-srt: pt_code :lset=” linkset ” command.
Where:
• pt_code—MML name of an adjacent point code (APC) or destination point code (DPC) configured
for Japanese SS7.
• linkset—MML name of a linkset that is associated with the specified destination.
For example, to retrieve the results of a signaling route test that is run on a point code that is called dpc1,
which is associated with a linkset called ls1, enter the
rtrv-ss7-srt:dpc1:lset=”ls1” command.
The system returns a result that indicates the name of the link and the status of the signaling route test.
The following status responses are valid:
• TEST PASSED
• TEST FAILED—reasons for failure can be any of the following:
– TEST TIMEOUT
– LINK INACTIVE
– LINKSET INACTIVE
– ROUTE UNAVAILABLE
– INVALID TEST PATTERN
– INVALID SLC
– FLOW CONTROL ON
– UNKNOWN REASON
• COMPLETED hh:mm:ss
• TEST RUNNING
The following example shows a sample response to a signaling route test run on a point code that is
called dpc1, which is associated with a linkset called ls1:
Media Gateway Controller - MGC-01 2000-01-12 15:20:09
M RTRV
"dpc1:TEST FAILED; TEST TIMEOUT; COMPLETED 15:20:01"