Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Resolving SS7 Network Related Problems
Step 7 Create a profile for your new ISUP timer values by using the prov-add: component :name=” comp_name ”,
isuptmrprofile=”
profile_name ” command.
Where:
• component—MML component type name for signaling service or trunk group profiles. Enter one of
the following:
– sigpathprof—Component type for signaling service profiles.
– trnkgrpprof—Component type for trunk group profiles.
• comp_name—MML name for the signaling service or trunk group profile to associate with the set
of new ISUP timer values, as set in Step 6.
• profile_name—MML name for the profile that contains the customized set of ISUP measurements,
as set in Step 6.
Once the new ISUP timer values are set, proceed to Step 9.
Step 8 Modify the parameters for the selected ISUP timers by entering the
prov-ed:profile:name=” profile_name ”,type=”isuptmrprofile”, timer_number =” timer_value ” ,
timer_number
=” timer_value ” , timer_number =” timer_value ” ... command.
Where:
• profile_name—MML name for the profile that contains the set of ISUP measurements in use.
• timer_number—Number of the timer that you want to modify.
• timer_value—New value for the selected ISUP timer.
Note See Cisco PGW 2200 Softswitch Release 9.8 Provisioning Guide for more information on the valid
ranges for the ISUP timers. If you enter a number outside the valid range, the system uses the default
value.
In the following example, the command modifies the values of the T6, T8, and T33 ISUP timers:
prov-ed:profile:name=”set1”,type=”isuptmrprofile”,T6=”180”,T8=”12”,T33=”14”
After you set the new ISUP timer values, proceed to Step 9.
Step 9 Save and activate your provisioning session, using the procedure in the “Saving and Activating your
Provisioning Changes” section on page 3-65.
Rebooting Your System to Modify Properties
When you modify MTP3 and RLM timers on the Cisco PGW 2200 Softswitch, you must reboot the
system as part of the modification process. To modify the timers, perform the following steps:
Step 1 Log in to your active Cisco PGW 2200 Softswitch and change directories to the /opt/CiscoMGC/etc
directory using the
cd /opt/CiscoMGC/etc UNIX command.
Step 2 Open the XECfgParm.dat file in a text editor, such as vi.
Step 3 Search for the pom.dataSync property and ensure that it is set to false.
Step 4 Save the file and exit the text editor.