Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide

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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform

Troubleshooting with System Logs

Note You cannot set the logging level of the process manager (PM-01) by issuing the set-log:all:log_level

MML command. You can change the logging level of the process manager only by issuing the

set-log:pm-01:log_level MML command.

Note You cannot enter the set-log:all:log_level MML command to set all of the processes to the debug

(DEBUG) logging level.

Note The disk monitor (DSKM-01) process does not accept log-level change requests.

Creating a Diagnostics Log File

You can create a diagnostics log file that records the MML commands and responses that you execute.

To create a diagnostics log file, perform the following steps:

Step 1 Create a diagnostics log file by logging in to the active Cisco PGW 2200 Softswitch, starting an MML

session, and entering the diaglog:filename:start command.

Where:

filename is the name of the diagnostics log file. Enter the name only, do not enter a suffix, such as .log.

Step 2 Perform your troubleshooting procedures.

Step 3 When you have finished troubleshooting and you want to view your diagnostics file, enter the

diaglog:filename:stop command at the active Cisco PGW 2200 Softswitch.

You can find the file, which is given the name that you entered in Step 1, without a suffix, in the

$BASEDIR/var/log directory. You can view the file using a text editor, such as vi.

Collecting System Data for Cisco TAC

Cisco PGW 2200 Softswitch software has a data collection script. When you run this script, the Cisco

PGW 2200 Softswitch saves a data snapshot of the system in a log file. You should run this script shortly

after you discover a problem, and before taking any corrective action.

This script collects the following information in the log file:

• System name

• System boot messages

• Operating system patch level

• System patch level

• Processor information

• Disk usage

• Processor tables