Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting with System Logs
XE Rsrc Fail
This alarm occurs when memory resources have been exhausted on the active Cisco PGW 2200
Softswitch. If this alarm occurs frequently, you might need to add additional memory to the Cisco PGW
2200 Softswitch. See the Sun Microsystems documentation for your Cisco PGW 2200 Softswitch for
more information about adding additional memory.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Perform a manual switchover, as described in the “Performing a Manual Switchover” section on
page 3-96.
Caution Switchover operations cause the loss of all SS7 messages that are sent to the
Cisco PGW 2200 Softswitch for approximately 3 seconds. The switchover affects unstable in-progress
calls as well as new calls. Stable in-progress calls are not affected.
Step 3 Stop the Cisco PGW 2200 Softswitch software on the newly standby Cisco PGW 2200 Softswitch, as
described in the “Shutting Down the Cisco PGW 2200 Softswitch Software Manually” section on
page 2-4.
Step 4 Restart the Cisco PGW 2200 Softswitch software on the newly standby Cisco PGW 2200 Softswitch, as
described in the “Starting the Cisco PGW 2200 Softswitch Software” section on page 2-2.
If restarting the software resolves the problem, the procedure is complete. Otherwise, proceed to Step 5.
Step 5 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
Troubleshooting with System Logs
You can review system logs in conjunction with alarms to obtain vital information, which you can use
to troubleshoot problems. The Cisco PGW 2200 Softswitch Release 9 Messages Reference provides a
complete list of system logs.
The active system log files reside in the /opt/CiscoMGC/var/log directory. These system log files are
archived based on the criteria that are set in the dmprSink.dat file. For more information on the
dmprSink.dat file, see the “Configuring the Data Dumper” section on page A-2.
Note You can control log levels and destinations by modifying settings in the XECfgParm.dat file. See
Cisco PGW 2200 Softswitch Release 9.8 Software Installation and Configuration Guide for more
information.