Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
TLC: Leg2chanOpFailed
This alarm occurs when the Cisco PGW 2200 Softswitch detects an internal error or a problem that is
related to a media gateway.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Perform a call trace, as described in the “Performing a Call Trace” section on page 6-156.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
UCM: CCodeModfailed
This alarm occurs when the Cisco PGW 2200 Softswitch could not apply or remove a country code
prefix.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Determine whether the country code prefix could not be applied or removed by viewing the active system
log file. Use the procedure that is described in the “Viewing System Logs” section on page 6-90. A log
should be present that uses the same text as the alarm. The log indicates whether the country code prefix
could not be applied or removed and lists the affected B-number.
Step 3 Determine whether country code prefix application or removal should be performed for the affected
B-number.
If country code prefix processing should not be performed, proceed to Step 4.
If country code prefix processing should be performed, proceed to Step 8.
Step 4 Verify whether the result set associated with the affected B-number has a result type of CC_DIG
configured. Use the numan-rtrv MML command that is shown in the following example:
numan-rtrv:resulttable:custgrpid=T002
If the result set does have a result type of CC_DIG configured, enter the numan-dlt MML command to
remove the CC_DIG result set as shown in the following example: