Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
SwitchoverFail
This alarm occurs when a switchover operation from the active Cisco PGW 2200 Softswitch to the
standby Cisco PGW 2200 Softswitch fails.
Corrective Action
To correct the problem, perform the procedure described in the “Recovering from a Switchover Failure”
section on page 6-170.
Tariff Table Access Failure
This alarm occurs when the Cisco PGW 2200 Softswitch could not access the tariff table.
Corrective Action
To correct the problem, check for the presence of the Tariff Table Load Failure alarm, by using the
procedure described in the “Retrieving All Active Alarms” section on page 6-3. If this alarm is present,
perform the corrective action for that alarm. Otherwise, the procedure is complete.
Tariff Table Load Failure
This alarm occurs when a Cisco PGW 2200 Softswitch process is unable to load the tariff table.
Corrective Action
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Verify whether a tariff table is present on your system by logging in to your active Cisco PGW 2200
Softswitch, starting an MML session, and entering the prov-rtrv:tariff:“all” command:
The system responds with a list of elements in the tariff table, or with an error indicating that a tariff
table does not exist.
If a tariff table is not present, provision a tariff table, as described in
Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide.
If a tariff table is present, verify that the information returned is correct. If the information is correct,
proceed to Step 3. Otherwise, correct the contents of the tariff table, as described in
Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
TLC: Leg2chanSeizedUnpackError
This alarm occurs when the Cisco PGW 2200 Softswitch receives a Seize Channel (CRCX) acknowledge
message from the media gateway, which could not be unpacked.