Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Determine whether a physical failure or an administrative shutdown caused the alarm.
If a physical failure caused the alarm, proceed to Step 3.
If an administrative shutdown caused the alarm, check for this alarm again once the interface has been
restored. If this alarm is still active, proceed to Step 4.
Step 3 Verify that the switch interfaces between the Cisco PGW 2200 Softswitch and the affected SIP element
are working properly.
Note For information on verifying the proper operation of a switch interface on the Cisco PGW 2200
Softswitch, see the Sun Microsystems documentation that came with your system. For
information on verifying the proper functioning of a switch interface on other devices, see the
documentation that came with the particular device.
If an element of the switch connection (such as a cable or an Ethernet interface card) is not working
properly, replace it. Otherwise, proceed to Step 4.
Note For information on removing and replacing an Ethernet interface card on the Cisco PGW 2200
Softswitch, see the Sun Microsystems documentation that came with your system. For
information on removing and replacing components on other devices, see the documentation can
that came with the particular device.
Step 4 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
Standby Warm Start
This alarm occurs on the active Cisco PGW 2200 Softswitch when a synchronization operation between
the active and standby Cisco PGW 2200 Softswitches begins. This alarm clears automatically when the
synchronization operation finishes. This alarm also occurs on the standby Cisco PGW 2200 Softswitch
when the prov-sync MML command is entered on the active Cisco PGW 2200 Softswitch. In that case,
the alarm clears automatically when the synchronization of provisioning data is complete. If a
synchronization operation fails, the system clears this alarm automatically and generates a FAIL
REMOTE STANDBY alarm. See the “FAIL REMOTE STANDBY” section on page 6-42 for more
information.
Corrective Action
Corrective action is only required when the alarm does not clear automatically. If this alarm does not
clear automatically, verify that the pom.dataSync parameter in the XECfgParm.dat is set to true on each
host, using the procedure in the “Rebooting Software to Modify Configuration Parameters” section on
page 6-183.