Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Note For information on verifying the proper operation of an Ethernet interface on the
Cisco PGW 2200 Softswitch, see the Sun Microsystems documentation that came with your
system.
If an element of the Ethernet connection (such as a cable or an Ethernet interface card) is not working
properly, replace it. Otherwise, proceed to Step 3.
Note For information on removing and replacing an Ethernet interface card on the
Cisco PGW 2200 Softswitch, see the Sun Microsystems documentation that came with your
system.
Step 3 Verify the replicator configuration on the Cisco PGW 2200 Softswitches, as described in the “Restoring
a Backup File from a Device” section on page 6-178.
If that does not resolve the alarm, proceed to Step 4.
Step 4 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
RSET CONFIG FAIL
This alarm occurs when the provisioning data for the SS7 route that is set to a DPC has invalid or
incompatible parameter values. This alarm does not occur because of a mismatch between the network
topology and the DPC data.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Ensure that the provisioning settings for the DPC and for all routes to the DPC match the settings that
are used on the far-end, as described in the “Retrieving Provisioning Data” section on page 3-69.
If the configuration data associated with the DPC is incorrect, begin a dynamic reconfiguration session,
as described in the “Invoking Dynamic Reconfiguration” section on page 3-66.
If the configuration data associated with the DPC is correct, then proceed to Step 3.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.