Troubleshooting guide

6-69
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Step 7 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
ProtocolFileMissing
This alarm occurs when the protocol files associated with your system configuration have not been
installed.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Search the active system log file, as described in the “Viewing System Logs” section on page 6-90, for
logs that indicate that a *.mdo or *.so file cannot be found.
If there are logs that indicate that a *.mdo or *.so file cannot be found, proceed to Step 3.
If there are no logs that indicate that an IPC file cannot be opened, proceed to Step 5.
Step 3 Determine which protocol patch contains the missing file. To find the patch that contains the missing
file, consult the Release Notes for your particular release of the Cisco PGW 2200 Softswitch software.
Step 4 When you determine the protocol patch that contains your missing files, go to the following URL to
down load this patch for your version of the Cisco PGW 2200 Softswitch software:
http://www.cisco.com/kobayashi/sw-center/sw-voice.shmtl
Step 5 Install the patch as instructed in its associated text file.
Step 6 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
REPL: all connections failure
This alarm occurs when the Cisco PGW 2200 Softswitch cannot establish communication to the peer
Cisco PGW 2200 Softswitch.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Verify that the Ethernet interfaces for the Cisco PGW 2200 Softswitch are working properly.