Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Corrective Action
To correct the problem, enter some provisioning MML commands, or stop the provisioning session as
described in the “Saving and Activating your Provisioning Changes” section on page 3-65. For more
information about provisioning the Cisco PGW 2200 Softswitch, see Cisco PGW 2200 Softswitch
Release 9.8 Provisioning Guide.
POM SESSION TERMINATE
This alarm occurs when a provisioning session is terminated. Any additional provisioning commands are
not accepted.
Corrective Action
If you want to restart your provisioning session, perform the steps that are listed in the “Starting a
Provisioning Session” section on page 3-64, using the same source version set equal to the destination
version name.
POM: DynamicReconfiguration
This alarm occurs when a dynamic reconfiguration procedure is started. It is cleared once the dynamic
reconfiguration is successfully completed. See the “Invoking Dynamic Reconfiguration” section on
page 3-66 for more information.
Corrective Action
If necessary, you can complete the dynamic reconfiguration procedure, as described in the “Invoking
Dynamic Reconfiguration” section on page 3-66.
Note If you modify an ss7path that is configured for M3UAKEY, the system generates the “All M3UAKEY
Ack Pending“ alarm for all the other ss7paths that are configured with the same M3UAKEY, although
they are not being modified.
Coincidentally, when you modify an ss7path, the system generates the M3UAKEY Ack Pending alarms
when the prov-cpy and prov-dply commands are being processed. However, these alarms are cleared
after the commands have been completed.
When the prov-cpy and prov-dply commands are being processed, no new calls can be placed on any
of the ss7paths for which alarms were generated. However, the calls that already exist on the ss7paths
are not affected.
POM: PEER_SYNC_ERR
This alarm occurs when the standby Cisco PGW 2200 Softswitch attempts to synchronize the contents
of its configuration library while a provisioning session is in progress on the active
Cisco PGW 2200 Softswitch.