Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Note You can find information on verifying the proper operation of an Ethernet interface on the
Cisco PGW 2200 Softswitch in the Sun Microsystems documentation that came with your
system.
If an element of the Ethernet connection (such as a cable or an Ethernet interface card) is not working
properly, replace it. Otherwise, proceed to Step 3.
Note You can find information on removing and replacing an Ethernet interface card on the Cisco
PGW 2200 Softswitch in the Sun Microsystems documentation that came with your system.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
PEER LINK A FAILURE
This alarm occurs either because a communication path between peer modules was lost or a peer module
has stopped communicating.
Corrective Action
To correct the problem, perform the procedure in the “Resolving a Failed Connection to a Peer” section
on page 6-181.
PEER LINK B FAILURE
This alarm occurs either because a communication path between peer modules was lost or a peer module
has stopped communicating.
Corrective Action
To correct the problem, perform the procedure in the “Resolving a Failed Connection to a Peer” section
on page 6-181.
PEER MODULE FAILURE
This alarm occurs when communications to a peer module are lost, indicating failure.
Corrective Action
To correct the problem, perform the procedure in the “Resolving a Failed Connection to a Peer” section
on page 6-181.
POM INACTIVITY TIMEOUT
This alarm occurs when a provisioning session has been idle for 20 minutes. If there is no provisioning
activity within the next 5 minutes, the system terminates the session.