Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Step 6 Verify that the AS is not shut down on the Cisco ITP. See the documentation for your Cisco ITP for more
information. If the AS is shut down, restart it. Otherwise, proceed to Step 7.
If restarting the AS corrects the problem, the procedure is complete. Otherwise, proceed to Step 7.
Step 7 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
Note If you modify an ss7path that is configured for M3UAKEY, the system generates the “All M3UAKEY
Ack Pending“ alarm for all the other ss7paths that are configured with the same M3UAKEY, although
they are not being modified.
Coincidentally, when you modify an ss7path, the system generates the M3UAKEY Ack Pending alarms
when the prov-cpy and prov-dply commands are being processed. However, these alarms are cleared
after the commands have been completed.
When the prov-cpy and prov-dply commands are being processed, no new calls can be placed on any
of the ss7paths for which alarms were generated. However, the calls that already exist on the ss7paths
are not affected.
MeterPulseTariff Table Load Failure
This alarm occurs when the Cisco PGW 2200 Softswitch fails to load the meter pulse tariff table.
Corrective Action
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Verify whether a tariff table is present on your system by logging in to the active Cisco PGW 2200
Softswitch, starting an MML session, and entering the prov-rtrv:metertariff:“all” command:
The system responds with a list of elements in the meter pulse tariff table, or with an error message
indicating that the meter pulse tariff table does not exist.
If the meter pulse tariff table is not present, provision a meter pulse tariff table, as described in
Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide.
If a meter pulse tariff table is present, verify that the information returned is correct. If the information
is correct, proceed to Step 3. Otherwise, correct the contents of the meter pulse tariff table, as described
in Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.