Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Step 2 Verify that the affected Cisco ITP-L is operating. See the documentation for the
Cisco 2800 Series Integrated Services Routers.
If the affected Cisco ITP-L is not operating, start it using the procedure in the “Cisco SS7 Interface
Startup Procedure” section on page 2-3. If starting the Cisco ITP-L does not resolve the problem, replace
the affected Cisco ITP-L. See the documentation for the Cisco 2800 Series Integrated Services Routers.
If the affected Cisco ITP-L is operating, proceed to Step 3.
Step 3 Verify that the Ethernet interfaces between the Cisco PGW 2200 Softswitch and the affected
Cisco ITP-L are working properly.
Note For information on verifying the proper operation of an Ethernet interface on the Cisco PGW
2200 Softswitch, see the Sun Microsystems documentation that came with your system. For
information on verifying the proper functioning of an Ethernet interface on the Cisco ITP-L, see
the documentation for the Cisco 2800 Series Integrated Services Routers.
If an element of the Ethernet connection (such as a cable or an Ethernet interface card) is not working
properly, replace it. Otherwise, proceed to Step 4.
Note For information on removing and replacing an Ethernet interface card on the Cisco PGW 2200
Softswitch, see the Sun Microsystems documentation that came with your system. For
information on removing and replacing components on the Cisco ITP-L, see the documentation
for the Cisco 2800 Series Integrated Services Routers.
Step 4 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
IP RTE CONF FAIL
This alarm occurs when an IP route cannot access the local interface that its IP address parameter
defined.
Corrective Action
To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93. Contact the Cisco TAC to analyze the problem further and to determine a solution.
For more information about contacting the Cisco TAC, see the “Obtaining Documentation and
Submitting a Service Request” section on page xviii.
IP RTE FAIL
This alarm occurs when an IP route is in the OOS state with a cause other than off-duty or commanded
out-of-service.