Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Step 5 Open a dynamic reconfiguration session to add the routing context to the SUA routing keys, as described
in the “Invoking Dynamic Reconfiguration” section on page 3-66.
If adding the routing context corrects the problem, the procedure is complete. Otherwise, proceed to
Step 6.
Step 6 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
Invalid Virtual_IP_Addr
This alarm occurs when the configured virtual IP address is not part of the networks that are associated
with the IP addresses set for the IP_Addr1 or IP_Addr2 parameters in the XECfgParm.dat file.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Verify that the IP address defined for the XECfgParm.dat parameter, *.Virtual_IP_Addr, is set correctly
in the XECfgParm.dat file on each host.
Note The IP address that is defined for this parameter should be a part of the networks that are
associated with the IP addresses defined for the XECfgParm.dat parameters IP_Addr1 or
IP_Addr2.
If the setting for the parameter is correct, proceed to Step 3. Otherwise, reboot your software using the
procedure that is described in the “Rebooting Software to Modify Configuration Parameters” section on
page 6-183.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
IP CONNECTION FAILED
This alarm occurs when the Cisco PGW 2200 Softswitch loses network (IP) connectivity to a
Cisco ITP-L. The Cisco PGW 2200 Softswitch generates this alarm for each SS7 link that is associated
with the affected Cisco ITP-L.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.