Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
INVALID M3UA RC
This alarm occurs when the Cisco PGW 2200 Softswitch receives an M3UA message from the identified
Cisco ITP that includes a routing context that has not been provisioned on the Cisco PGW 2200
Softswitch.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Determine the AS definitions on the associated Cisco ITP. See the documentation for the Cisco ITP for
more information.
Step 3 Retrieve the settings for the affected M3UA routing keys by using the prov-rtrv MML command, as
described in the “Retrieving Provisioning Data” section on page 3-69.
Step 4 Identify the AS defined on the Cisco ITP that is not provisioned as a routing context on the
Cisco PGW 2200 Softswitch.
Step 5 Open a dynamic reconfiguration session to add the routing context to the M3UA routing keys, as
described in the “Invoking Dynamic Reconfiguration” section on page 3-66.
If adding the routing context to the M3UA routing keys corrects the problem, the procedure is complete.
Otherwise, proceed to Step 6.
Step 6 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
INVALID SUA RC
This alarm occurs when the SUA routing keys that are defined on the Cisco PGW 2200 Softswitch do
not match the SUA routing keys that are defined on the signaling gateway.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Determine the AS definitions on the associated Cisco ITP. See the documentation for your Cisco ITP for
more information.
Step 3 Retrieve the settings for the affected SUA routing keys by using the prov-rtrv MML command, as
described in the “Retrieving Provisioning Data” section on page 3-69.
Step 4 Identify the AS defined on the Cisco ITP that is not provisioned as a routing context on the Cisco PGW
2200 Softswitch.