Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Step 6 Shut down the Cisco PGW 2200 Softswitch software on your newly standby Cisco PGW 2200
Softswitch, as described in the “Shutting Down the Cisco PGW 2200 Softswitch Software Manually”
section on page 2-4.
Step 7 Restart the Cisco PGW 2200 Softswitch software on your newly standby Cisco PGW 2200 Softswitch,
as described in the “Starting the Cisco PGW 2200 Softswitch Software” section on page 2-2.
If that resolves the problem, the procedure is complete. Otherwise, proceed to Step 8.
Step 8 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
Holiday Table Access Failure
This alarm occurs when the Cisco PGW 2200 Softswitch cannot access the holiday table.
Corrective Action
To correct the problem, check for the presence of the Holiday Table Load Failure alarm, by using the
procedure in the “Retrieving All Active Alarms” section on page 6-3. If this alarm is present, perform
the corrective action for that alarm. Otherwise, the procedure is complete.
Holiday Table Load Failure
This alarm occurs when a Cisco PGW 2200 Softswitch process is unable to load the holiday table.
Corrective Action
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Verify whether a holiday table is present on your system by logging in to the active
Cisco PGW 2200 Softswitch, starting an MML session, and entering the prov-rtrv:holiday:“all”
command:
The system responds with a list of elements in the holiday table, or with an error indicating that a holiday
table does not exist.
If a holiday table is not present, provision a holiday table, as described in
Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide.
If a holiday table is present, verify that the information returned is correct. If the information is correct,
proceed to Step 2. Otherwise, correct the contents of the holiday table, as described in
Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.