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Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
FailoverPeerLost
This alarm occurs when the failover daemon on the standby Cisco PGW 2200 Softswitch is not
reachable.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Verify that the Ethernet interfaces between the active and standby Cisco PGW 2200 Softswitches and the
Cisco switches are working properly.
Note For information on verifying the proper operation of an Ethernet interface on the
Cisco PGW 2200 Softswitch, see the Sun Microsystems documentation that came with your
system. For information on verifying the proper functioning of an Ethernet interface on the Cisco
switches, see the documentation for your switch.
If an element of the Ethernet connection (such as a cable or an Ethernet interface card) is not working
properly, replace it. Otherwise, proceed to Step 3.
Note For information on removing and replacing an Ethernet interface card on the
Cisco PGW 2200 Softswitch, see the Sun Microsystems documentation that came with your
system. For information on removing and replacing an Ethernet interface card on the Cisco
switch, see the documentation for your switch.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
FailoverPeerOOS
This alarm occurs when the failover daemon goes out-of-service in the standby Cisco PGW 2200
Softswitch.
Corrective Action
To correct the problem, check the alarms on the standby Cisco PGW 2200 Softswitch. Use the procedure
in the “Retrieving All Active Alarms” section on page 6-3, and resolve those alarms.