Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Step 2 Verify that the Ethernet interfaces between the Cisco PGW 2200 Softswitch and the Cisco CallManager
cluster are working properly.
Determine the status of the Ethernet interfaces on the Cisco PGW 2200 Softswitch by using the
Cisco IPT Platform Administration application. See the online Help topic for this subject for more
information. You can find information on verifying the proper functioning of an Ethernet interface on
the Cisco CallManager cluster in the associated documentation.
If the Ethernet connections are working correctly, proceed to Step 4. Otherwise, proceed to Step 3.
Step 3 If an element of the Ethernet connection (such as a cable or an Ethernet interface card) is not working
properly, replace it. After the replacement is complete, return to Step 2.
Find information on removing and replacing an Ethernet interface card on either platform in the
documentation that came with the platform.
Step 4 Verify that the MGCP sessions are operating normally. See the documentation for the affected media
gateway for more information on verifying the functioning of the MGCP sessions.
If the MGCP sessions are not operating normally, return the MGCP sessions to normal operations, as
described in the documentation for the affected Cisco CallManager cluster. Otherwise, proceed to
Step 5.
Step 5 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
CTI Version Mismatch
This alarm occurs when the CTI version of the CTI Manager component that is configured on
Cisco PGW 2200 Softswitch is not compatible with the version on the CTI Manager.
Corrective Action
Check the version of CTI Manager and install appropriate patches on the Cisco PGW 2200 Softswitch
to make it compatible with the version on CTI Manager.
Dial Plan Loading Failed
This alarm occurs when a dial plan did not load properly.
Corrective Action
To correct the problem, verify that the dial plan file loaded correctly. Use the procedure that is described
in the “Verifying Proper Loading of a Dial Plan” section on page 6-121.
DISK
This alarm occurs when the system disk is running out of space.
Corrective Action
To correct the problem, delete any unnecessary files from the Cisco PGW 2200 Softswitch, as described
in the “Deleting Unnecessary Files to Increase Available Disk Space” section on page 6-169.