Troubleshooting guide

6-37
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Caution Switchover operations cause the loss of all SS7 messages that are sent to the Cisco PGW 2200 Softswitch
for approximately 3 seconds. This switchover affects unstable in-progress calls as well as new calls.
Stable in-progress calls are not affected.
If the switchover does not resolve the alarm, proceed to Step 8.
Step 8 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
Config Fail
This alarm occurs when the configuration has failed.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Search the active system log file, as described in the “Viewing System Logs” section on page 6-90, for
logs that indicate errors in the content of the provisioning data.
If there are no logs that indicate errors in the content of the provisioning data, proceed to Step 3.
If there are logs that indicate errors in the content of the provisioning data, start a dynamic
reconfiguration session to change the settings for the components that are identified in the log messages.
See the “Invoking Dynamic Reconfiguration” section on page 3-66.
If changing component settings corrects the problem, the procedure is complete. Otherwise, proceed to
Step 3.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
CTI Connection Failed
This alarm occurs when the CTI connection to the Cisco CallManager cluster has failed.
Corrective Action
To correct the problem, perform the following steps:
Step 1 Collect diagnostic information from your system.