Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Step 2 Verify whether a charge table is present on your system by logging in to your active
Cisco PGW 2200 Softswitch, starting an MML session, and entering the prov-rtrv:charge:“all”
command:
The system responds with a list of elements in the charge table, or with an error indicating that a charge
table does not exist.
If a charge table is not present, provision a charge table, as described in
Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide.
If a charge table is present, verify that the information returned is correct. If the information is correct,
proceed to Step 3. Otherwise, correct the contents of the charge table, as described in
Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
Comm Srvc Creation Error
This alarm occurs when an error occurred while creating or opening a communication service.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Shut down the Cisco PGW 2200 Softswitch software on the standby Cisco PGW 2200 Softswitch, as
described in the “Shutting Down the Cisco PGW 2200 Softswitch Software Manually” section on
page 2-4.
Step 3 Restart the Cisco PGW 2200 Softswitch software on the standby Cisco PGW 2200 Softswitch, as
described in the “Starting the Cisco PGW 2200 Softswitch Hardware” section on page 2-2.
Step 4 Perform a manual switchover operation, as described in the “Performing a Manual Switchover” section
on page 3-96.
Caution Switchover operations cause the loss of all SS7 messages that are sent to the Cisco PGW 2200 Softswitch
for approximately three seconds. The switchover affects unstable in-progress calls as well as new calls.
Stable in-progress calls are not affected.
Step 5 Shut down the Cisco PGW 2200 Softswitch software on the newly standby Cisco PGW 2200 Softswitch,
as described in the “Shutting Down the Cisco PGW 2200 Softswitch Software Manually” section on
page 2-4.
Step 6 Restart the Cisco PGW 2200 Softswitch software on the newly standby Cisco PGW 2200 Softswitch, as
described in the “Starting the Cisco PGW 2200 Softswitch Software” section on page 2-2.
Step 7 Perform a manual switchover operation, as described in the “Performing a Manual Switchover” section
on page 3-96.