Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Step 2 Reroute the SS7 traffic to other links to reduce the congestion. See Cisco PGW 2200 Softswitch Release
9.8 Provisioning Guide for more information about adding links.
If that does not resolve the problem, proceed to Step 3.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
Call Back Feature Insertion Failure
This alarm occurs when an attempt to insert a call-back feature entry in the main memory database fails.
When this insertion fails, the call-back feature does not work.
Corrective Action
Contact the Cisco TAC to analyze the problem and determine a solution. For more information about
contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request” section
on page xviii.
Call Back Feature Deletion Failure
This alarm occurs when an attempt to delete a call-back feature entry from the main memory database
fails. When this deletion fails, the call-back feature does not work.
Corrective Action
Contact the Cisco TAC to analyze the problem and determine a solution. For more information about
contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request” section
on page xviii.
Charge Table Access Failure
This alarm occurs when the Cisco PGW 2200 Softswitch cannot access the charge table.
Corrective Action
To correct the problem, check for the presence of the Charge Table Load Failure alarm, using the
procedure in the “Retrieving All Active Alarms” section on page 6-3. If this alarm is present, perform
the corrective action for that alarm. Otherwise, the procedure is complete.
Charge Table Load Failure
This alarm occurs when a Cisco PGW 2200 Softswitch process is unable to load the charge table.
Corrective Action
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.