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Troubleshooting guide

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6-32
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Perform a call trace, as described in the “Performing a Call Trace” section on page 6-156.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
ANAL: TableFail_TNSTable
This alarm occurs when the system cannot read the transit network selection (TNS) table during generic
analysis.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Perform a call trace, as described in the “Performing a Call Trace” section on page 6-156.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
ANAL: TrunkGrpRsltCtrExceeded
This alarm occurs when the analysis module provided the maximum number of candidate trunk groups
allowed. The maximum number is 20. The purpose of the alarm is to limit the time spent searching for
candidate trunk groups.
Corrective Action
To correct the problem, verify that the dial plan file was loaded correctly, by using the procedure that is
described in the “Verifying Proper Loading of a Dial Plan” section on page 6-121.
Association Degraded
This alarm occurs when one of the destination addresses for an SCTP association fails, but the
association is still in-service (IS).