Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
ANAL: RteTableFail_GetTrkAttrdata
This alarm occurs when access to the trunk group attribute data table failed. The problem occurs if the
index to the trunk group attribute data table is not valid or if the table is not loaded.
Corrective Action
To correct the problem, verify that the dial plan file was loaded correctly, using the procedure that is
described in the “Verifying Proper Loading of a Dial Plan” section on page 6-121.
ANAL: RteTableFail_GetTrkGrpdata
This alarm occurs when access to the trunk group data failed. The problem occurs if the index to the
trunk group data is not valid or if the trunk group data table is not loaded.
Corrective Action
To correct the problem, verify that the dial plan file was loaded correctly. Use the procedure described
in the “Verifying Proper Loading of a Dial Plan” section on page 6-121.
ANAL: RteTableFail_GetTrunkList
This alarm occurs when access to the trunk group list failed. The problem occurs if the index to the trunk
group list is not valid or if the trunk group list is not loaded.
Corrective Action
To correct the problem, verify that the dial plan file was loaded correctly. Use the procedure described
in the“Verifying Proper Loading of a Dial Plan” section on page 6-121.
ANAL: TableFail_BearerCapTable
This alarm occurs when the bearer capability table could not be read during generic analysis.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Perform a call trace, as described in the “Performing a Call Trace” section on page 6-156.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.