Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Perform a call trace, as described in the “Performing a Call Trace” section on page 6-156.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
ANAL: Prof_MdfyBFail_AppPtInvld
This alarm occurs during profile analysis when the system encounters a B-number modification result
and the specified application point (where digits are inserted) is beyond the end of the digit string. This
problem can occur if an incorrect application point is specified in the result data, a result table is
corrupted, or profile analysis values are incorrectly constructed.
Corrective Action
To correct the problem that this alarm identifies, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Verify that the specified application points in the result data are correct, using the numan-rtrv MML
command. See Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide for more information.
If any of the application points are incorrect, modify their value by using the numan-ed MML command.
See Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide for more information. Save and activate
your dial plan changes as described in the “Saving and Activating your Provisioning Changes” section
on page 3-65. Otherwise, proceed to Step 3.
Step 3 Verify that the dial plan file was loaded correctly, by using the procedure that is described in the
“Verifying Proper Loading of a Dial Plan” section on page 6-121.
ANAL: RteStartIndexInvalid
This alarm occurs when the start index for the route analysis table is invalid.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.