Troubleshooting guide
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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Verify that the NOA table uses all of the existing call context NOA values using the numan-rtrv MML
command. See Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide for more information.
If the NOA table is missing any of the existing call context NOA values, add them using the numan-ed
MML command. See Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide for more information.
Save and activate your dial plan changes as described in the “Saving and Activating your Provisioning
Changes” section on page 3-65. Otherwise, proceed to Step 3.
Step 3 Verify that the dial plan file was loaded correctly, using the procedure that is described in the “Verifying
Proper Loading of a Dial Plan” section on page 6-121.
ANAL: Prof_GetFail_NOATbl_A
This alarm occurs during profile analysis when the NOA table is unreadable. This problem can occur if
the NOA table is corrupted or if the underlying software fails.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Perform a call trace, as described in the “Performing a Call Trace” section on page 6-156.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
ANAL: Prof_GetFail_NPITbl
This alarm occurs during profile analysis when the NPI table is unreadable. This problem can occur if
the NPI table is corrupted, the underlying software fails, or the NPI table is not fully populated with all
the possible references from the NOA table.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.