Troubleshooting guide

6-21
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
If your system has been properly configured for dial plan use, the system returns a response like the
following:
MGC-01 - Media Gateway Controller 2001-06-01 10:09:47
M RTRV
"session=active:trnkgrpprop"
/*
.
.
.
CustGrpId=2222
.
.
.
Step 3 If you need to modify your settings, start a provisioning session as described in the “Starting a
Provisioning Session” section on page 3-64.
Step 4 If the CustGrpId property is missing from the affected trunk group, enter the
prov-ed:trnkgrp:name=“comp_name”, CustGrpId=number command:
Note If you are modifying the CustGrpId value for an SS7 signaling service, you must set that SS7
signaling service to the out-of-service administrative state, as described in the “Setting the
Administrative State” section on page 6-124. After you have entered the CustGrpId value, you
can return the SS7 signaling service to the in-service administrative state.
Where:
• comp_name—MML name for the affected trunk group.
• number—Customer group ID number that is associated with your dial plan.
Step 5 Save and activate your provisioning session as described in the “Saving and Activating your
Provisioning Changes” section on page 3-65.
If the alarm clears, the procedure is complete. Otherwise, proceed to Step 6.
Step 6 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, See the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
ANAL:DataBaseAccessFail
This alarm occurs when certain functions in generic analysis have failed. The Cisco PGW 2200
Softswitch raises this alarm in response to a failure of any of the following general analysis functions:
• ReadANumDpSelection ()—Alarm is found in the Analysis MDL log.
• CheckEPortedHandling(VAR BNumRecd : BNumberElem, B_DgtBuff : Dgtbuff, VAR
ResultsFromBnoForUpdate : AnalyseBnoResults ): GeneralActionRslts—Alarm is found in the
B_Analysis MDL log.
• CheckERouteNumHandling(B_DgtBuff : Dgtbuff, VAR ResultsFromBnoForUpdate:
AnalyseBnoResults): GeneralActionRslts—Alarm is found in the B_Analysis MDL log.
• ANumberHandling()—Alarm is found in either the B_Analysis or A_Analysis MDL log.
• BNumberHandling()—Alarm is found in the MDL log as B-Analysis.