Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Corrective Action
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Verify that the associated location table contains all of the possible references from the cause table, using
the numan-rtrv MML command. See Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide for more
information.
If the location table does not contain all of the references, modify its value by using the numan-ed MML
command. See Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide for more information. Save and
activate your dial plan changes as described in the “Saving and Activating your Provisioning Changes”
section on page 3-65. Otherwise, proceed to Step 3.
Step 3 Verify that the dial plan file was loaded correctly, using the procedure that is described in the “Verifying
Proper Loading of a Dial Plan” section on page 6-121.
ANAL:Cause_GetFail_RsltTbl
This alarm occurs during cause analysis when the result table is unreadable. This problem can occur if
the result table is corrupted, the underlying software fails, or the result table is not fully populated with
all possible references from the cause and location tables.
Corrective Action
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Verify that the associated result table contains all the possible references from the cause and location
tables, using the numan-rtrv MML command. See Cisco PGW 2200 Softswitch Release 9.8 Dial Plan
Guide for more information.
If the result table does not contain all the references, modify its value using the numan-ed MML
command. See Cisco PGW 2200 Softswitch Release 9.8 Dial Plan Guide for more information. Save and
activate your dial plan changes as described in the “Saving and Activating your Provisioning Changes”
section on page 3-65. Otherwise, proceed to Step 3.
Step 3 Verify that the dial plan file was loaded correctly, by using the procedure that is described in the
“Verifying Proper Loading of a Dial Plan” section on page 6-121.
ANAL:Cause_InvldRslts_CauseTbl
This alarm occurs when cause analysis successfully reads the cause table but the value that is returned
is logically invalid. Cause analysis gets two values from the cause table: an immediate result index and
a location index. The immediate result index indicates that analysis should start reading results now, but
the location index indicates that another table read is required to find the correct result table index. These
results are logically incompatible. Most likely this results from a failure of the underlying software or a
corruption of the cause table.