Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
ANAL: BTableFlt_DgtRangeError
This alarm occurs when the B-number analysis digit tree has been accessed with a digit that is out of
range for the digit tree table. This alarm could occur if the system was incorrectly configured to support
a base 10 dial plan, and an overdecadic digit was received from the line and passed to analysis.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Verify that the parameter, *.OverdecadicDigitsEnabled, is set correctly in the XECfgParm.dat file on
each host.
Note The setting of this parameter should reflect the dial plan restrictions for the protocol in use. If
the configured protocol supports the use of overdecadic digits, set the parameter to true. If the
configured protocol does not support the use of overdecadic digits, set the parameter to false.
If the setting for the parameter is correct, proceed to Step 3. Otherwise, update the parameter settings in
the XECfgParm.dat files by using the procedure in the “Rebooting Software to Modify Configuration
Parameters” section on page 6-183.
Step 3 If the setting for the parameter is false, check the received digit string for presence of an overdecadic
digit. If the digit string does not have an overdecadic digit, proceed to Step 5. If the digit string does have
an overdecadic digit, proceed to Step 4.
If the setting for the parameter is true, proceed to Step 5.
Step 4 Check the compliancy documentation for the configured protocol.
If the documentation indicates that overdecadic digits are supported, change the setting for the
*.OverdecadicDigitsEnabled XECfgParm.dat parameter to true on each host using the procedure in the
“Rebooting Software to Modify Configuration Parameters” section on page 6-183.
If the documentation indicates that overdecadic digits are not supported, proceed to Step 5.
Step 5 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
ANAL: Cause_GetFail_CauseTbl
This alarm occurs during cause analysis when the cause table is unreadable. The cause table can be
unreadable if the cause table is corrupted, if the underlying software failed, or if the cause table was built
without all of the existing call context cause values.
Corrective Action
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.