Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Note For information on removing and replacing an Ethernet interface card on the Cisco PGW 2200
Softswitch, see the Sun Microsystems documentation that came with your system. For
information on removing and replacing an Ethernet interface card on the Cisco ITP, see the
documentation for the Cisco ITP.
Step 4 Verify that the SUA provisioning data on the Cisco PGW 2200 Softswitch is correct.
If the provisioning data is correct, proceed to Step 6. Otherwise, proceed to Step 5.
Step 5 Open a dynamic reconfiguration session to modify the SUA provisioning data, as described in the
“Invoking Dynamic Reconfiguration” section on page 3-66.
If modifying the SUA provisioning data corrects the problem, the procedure is complete. Otherwise,
proceed to Step 6.
Step 6 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
ANAL: ALoopCtrExceeded
This alarm occurs when an A-number analysis operation has gone into an infinite loop. The purpose of
the alarm is to limit the number of passes spent in the analysis tree to 30.
Corrective Action
To correct the problem, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Validate that there are no infinite loops in the A-number dial plan, as described in the “Verifying a Dial
Plan Translation” section on page 3-135.
If there are infinite loops in your A-number dial plan, modify the settings in your A-number dial plan to
remove the infinite loops, using the numan-ed MML command. See Cisco PGW 2200 Softswitch
Release 9.8 Dial Plan Guide for more information. Save and activate your dial plan changes as described
in the “Saving and Activating your Provisioning Changes” section on page 3-65.
If there are no infinite loops in your A-number dial plan, proceed to Step 3.
Step 3 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
ANAL: ATableFail_GetDigMod
This alarm occurs when an attempt to retrieve a modification string fails during A-number analysis. The
problem occurs when the modification table is not loaded or the system provides a pointer to a
nonexistent location in the modification table.