Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Note To find information on verifying the proper operation of an Ethernet interface on the
Cisco PGW 2200 Softswitch, see the Sun Microsystems documentation that came with your
system. For information on verifying the proper functioning of an Ethernet interface on a media
gateway, see the documentation for the specific media gateway.
If an element of the Ethernet connection (such as a cable or an Ethernet interface card) is not working
properly, replace it. Otherwise, proceed to Step 4.
Note You can find information on removing and replacing an Ethernet interface card on the Cisco
PGW 2200 Softswitch in the Sun Microsystems documentation that came with your system. For
information on verifying the proper functioning of an Ethernet interface on a media gateway, see
the documentation for the specific media gateway.
Step 4 Verify that the configuration for your system is correct. To verify the provisioning data for the
Cisco PGW 2200 Softswitch, use the prov-rtrv MML command, as described in the “Retrieving
Provisioning Data” section on page 3-69. To verify the provisioning data for the media gateways, use
show commands, as described in the associated documentation.
If the configuration of the Cisco PGW 2200 Softswitch is incorrect, begin a dynamic reconfiguration
session, as described in the “Invoking Dynamic Reconfiguration” section on page 3-66.
If the configuration of the media gateways is incorrect, modify the provisioning data for the media
gateways. See the documentation that is associated with the media gateway for more information.
If the configuration of the Cisco PGW 2200 Softswitch and the media gateways are correct, then proceed
to Step 5.
Step 5 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
All M3UAKEY Ack Pending
This alarm occurs when the Cisco PGW 2200 Softswitch cannot send or receive traffic for the identified
SS7 signaling service that is associated with a Cisco ITP.
Corrective Action
To correct the problem that this alarm identifies, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Determine the AS definitions on the associated Cisco ITP. See the documentation for your Cisco ITP for
more information.
Step 3 Retrieve the settings for the affected M3UA routing keys using the prov-rtrv MML command, as
described in the “Retrieving Provisioning Data” section on page 3-69.
Step 4 The AS definitions should match the routing contexts of the M3UA routing keys. If they match, proceed
to Step 6. Otherwise, proceed to Step 5.