Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Step 5 Verify that the configuration for your system is correct. To verify the provisioning data for your
Cisco PGW 2200 Softswitch, use the prov-rtrv MML command, as described in the “Retrieving
Provisioning Data” section on page 3-69. To verify the provisioning data for the Cisco ITP-Ls, use the
show commands.
If the configuration of the Cisco PGW 2200 Softswitch is incorrect, begin a dynamic reconfiguration
session, as described in the “Invoking Dynamic Reconfiguration” section on page 3-66.
If the configuration of the Cisco ITP-Ls is incorrect, modify the provisioning data for your system. See
Cisco Signaling Link Terminal document for more information.
If the configuration of both the Cisco PGW 2200 Softswitch and the Cisco ITP-Ls are correct, proceed
to Step 6.
Step 6 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.
All ISDN BRI IP Conn Fail
This alarm occurs when all IP connections that support an ISDN BRI data pathway have failed.
Corrective Action
To correct the problem that this alarm identifies, perform the following steps:
Step 1 To collect system data, see the method that is described in the “Collecting System Data for Cisco TAC”
section on page 6-93.
Step 2 Determine the health of the associated media gateway by using the procedures in the user documentation
for the media gateway.
If the media gateway is working correctly, proceed to Step 3.
If the media gateway is not working correctly, restore it using the procedures in the user documentation
for the media gateway. If those procedures restore the media gateway and this alarm clears, the procedure
is complete. Otherwise, proceed to Step 3.
Step 3 Verify the cabling between the Cisco PGW 2200 Softswitch and the switch is functioning.
If the cables are functioning properly, proceed to Step 4.
If you find a bad cable, replace it. If replacing a cable resolves the problem, the procedure is complete.
Otherwise, proceed to Step 4.
Step 4 Verify the functioning of the associated switch. See the documentation for the switch for the necessary
steps.
If the switch is functioning properly, proceed to Step 5.
If the switch is not functioning properly, see the appropriate troubleshooting procedures in the
documentation for the switch. If those methods correct the problem, the procedure is complete.
Otherwise, proceed to Step 7.