Troubleshooting guide

6-3
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
Troubleshooting Using Cisco PGW 2200 Softswitch Alarms
The Cisco PGW 2200 Softswitch generates alarms to indicate problems with processes, routes, linksets,
signaling links, and bearer channels. The Cisco PGW 2200 Softswitch Release 9 Messages Reference
lists all of the Cisco PGW 2200 Softswitch alarms and logs, and provides descriptions, possible causes,
and suggested actions. You can find procedures for alarms that require you to take corrective action in
the “Alarm Troubleshooting Procedures” section on page 6-4.
The active alarm log files reside in the /opt/CiscoMGC/var/log directory. These alarm log files are
archived based on the criteria that are set in the dmprSink.dat file. For more information on the
dmprSink.dat file, see the “Configuring the Data Dumper” section on page A-2.
The following sections describe troubleshooting using the Cisco PGW 2200 Softswitch alarms:
• Retrieving All Active Alarms, page 6-3
• Acknowledging Alarms, page 6-3
• Alarm Troubleshooting Procedures, page 6-4
Retrieving All Active Alarms
To retrieve all active alarms, log in to the active Cisco PGW 2200 Softswitch, start a Man-Machine
Language (MML) session, and enter the rtrv-alms command:
The system returns a response that shows all active alarms. See the following:
Media Gateway Controller 2000-02-26 11:41:01
M RTRV
"LPC-01: 2000-02-26 09:16:07.806,"
"LPC-01:ALM=\"SCMGC MTP3 COMM FAIL\",SEV=MJ"
"IOCM-01: 2000-02-26 09:17:00.690,"
"IOCM-01:ALM=\"Config Fail\",SEV=MN"
"MGC1alink2: 2000-02-26 09:17:47.224,ALM=\"SC FAIL\",SEV=MJ"
"MGC1alink3: 2000-02-26 09:17:47.225,ALM=\"SC FAIL\",SEV=MJ"
"MGC1alink4: 2000-02-26 09:17:47.226,ALM=\"SC FAIL\",SEV=MJ"
"MGC2alink1: 2000-02-26 09:17:47.227,ALM=\"SC FAIL\",SEV=MJ"
"MGC2alink2: 2000-02-26 09:17:47.227,ALM=\"SC FAIL\",SEV=MJ"
"MGC2alink4: 2000-02-26 09:17:47.229,ALM=\"SC FAIL\",SEV=MJ"
"dpc5: 2000-02-26 09:17:47.271,ALM=\"PC UNAVAIL\",SEV=MJ"
"ls3link1: 2000-02-26 09:16:28.174,"
"ls3link1:ALM=\"Config Fail\",SEV=MN"
"ls3link1: 2000-02-26 09:18:59.844,ALM=\"SC FAIL\",SEV=MJ"
Acknowledging Alarms
Acknowledging an alarm does not clear the alarm. You can still retrieve it with the rtrv-alm MML
command. To acknowledge an alarm, log in to the active Cisco PGW 2200 Softswitch, start an MML
session, and enter the ack-alm:comp:“alarmCategory” command: