Troubleshooting guide

5-3
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 5 Maintaining the Cisco PGW 2200 Softswitch
Maintaining Components
The technical profile portion of the Sun audit analyzes the technical ability of service personnel and
determines if the support staff is sufficient for quality customer support.
Staff Software Troubleshooting Tools
The support engineers must have a current version of Sunsolve to assist in troubleshooting and resolving
problems.
Maintaining Components
For more detailed information, see
Cisco PGW 2200 Softswitch Hardware Installation Guide (Release 7 & 9).
Software Upgrades
See Cisco PGW 2200 Softswitch Release 9.8 Software Installation and Configuration Guide for a
description of the procedures for software upgrades.