Troubleshooting guide

5-2
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 5 Maintaining the Cisco PGW 2200 Softswitch
Maintaining Technical Support Staff
LEDs
See Sun documentation for the specific Cisco PGW 2200 Softswitch hardware platform you are using.
Sun Netra T 1120/1400 and Sun Netra T 1125/1405
The Sun Netra T 1120/1400 and Sun Netra T 1125/1405 have the following LEDs:
• POWER—Green LED is illuminated at all times when the system is on.
• SYSTEM—Green LED is off during power-up procedures and is illuminated when UNIX is running
and the alarms driver is installed. A hardware watchdog timeout can reset this LED. Also, an
asserted user-defined Alarm 3 (spare) can reset this LED.
• ALARM1—Amber LED is illuminated when the user-defined Alarm 1 is asserted.
• ALARM2—Amber LED is illuminated when the user-defined Alarm 2 is asserted.
• SPARE—Amber LED is reserved for future use.
The DC-powered Sun Netra T 1120/1400 displays the following additional LEDs:
• SUPPLY A—Green LED is illuminated when DC input A is present and the system is powered on.
• SUPPLY B—Green LED is illuminated when DC input B is present and the system is powered on.
Sun Netra X4270
See the Sun Netra™ X4270 Server Service Manual from the Oracle website at:
http://download.oracle.com/docs/cd/E19591-01/index.html
Sun Fire X4640
See the Sun Fire™ X4640 Server Service Manual from the Oracle website at:
http://download.oracle.com/docs/cd/E19273-01/821-0243/index.html
Maintaining Technical Support Staff
Skill Level of Personnel
The engineering staff must be trained to support the Sun Netra product in the field. To be certified by
Sun, support personnel must successfully complete the Sun certification training courses and pass the
Solaris administrator certification examinations.
All engineers must be able to perform the following tasks:
• User assistance
• Problem diagnosis and duplication
• Hardware replacement
• Patch distribution