Troubleshooting guide

CHAPTER

5-1

Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide

OL-0800-14

Maintaining the Cisco PGW 2200 Softswitch

Revised: March 7, 2011, OL-0800-14

This chapter contains the recommended hardware maintenance procedures for the Cisco PGW 2200

Softswitch. The Cisco PGW 2200 Softswitch performs call-processing, trunk resource management,

alarm management, and routing. The Cisco PGW 2200 Softswitch also provides various Cisco telephony

solutions with Advanced Intelligent Network (AIN) capabilities. AIN capabilities include the ability to

detect conditions that cause the Cisco PGW 2200 Softswitch to query service logic for further

call-processing instructions. You can install the Cisco PGW 2200 Softswitch in simplex or continuous

service configurations. In simplex configurations, only one Cisco PGW 2200 Softswitch is equipped. In

continuous service configurations, two Cisco PGW 2200 Softswitches are equipped. Only one Cisco

PGW 2200 Softswitch is active at a time in a continuous service configuration, while the other Cisco

PGW 2200 Softswitch operates in standby mode. The Cisco PGW 2200 Softswitch runs on various Sun

Netra UNIX systems.

This chapter briefly describes hardware maintenance for the Cisco PGW 2200 Softswitch. For more

detailed information, see the documentation that Sun Microsystems provides for your hardware

platform. For information on upgrading and maintaining Cisco PGW 2200 Softswitch software, see the

Cisco PGW 2200 Softswitch Release 9.8 Software Installation and Configuration Guide.

This chapter includes the following sections:

• Checking Equipment Status, page 5-1

• Maintaining Technical Support Staff, page 5-2

• Maintaining Components, page 5-3

Checking Equipment Status

You can determine the status of the Cisco PGW 2200 Softswitch by using the following methods:

• Reading the Cisco PGW 2200 Softswitch LEDs

• Querying the system using UNIX and Man-Machine Language MML commands.

The UNIX and MML commands for querying the status of the system are found in Chapter 3, “Cisco

PGW 2200 Softswitch Platform Operations.” Information about the LEDs on the Cisco PGW 2200

Softswitch is in the following sections.