Troubleshooting guide
4-5
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 4 Maintenance and Troubleshooting Overview
Troubleshooting Strategy Overview
You can read system logs by using the viewers within the Cisco MGC viewer toolkit. For more
information on the viewers that comprise the Cisco MGC toolkit, see the “Using the Cisco MGC Viewer
Toolkit” section on page 3-119.
See the Appendix A, “Configuring Cisco PGW 2200 Softswitch Log Files,” for more information on
system log files.
MML Queries
MML is the command line interface method for configuring and managing the Cisco PGW 2200
Softswitch. You can enter MML commands to retrieve information about system components, and to
perform logging and tracing. See Cisco PGW 2200 Softswitch Release 9 MML Command Reference for
more information.
Cisco Internetwork Management Tools
The following Cisco internetwork management products provide design, monitoring, and
troubleshooting tools to help you manage the Cisco PGW 2200 Softswitch platform:
• CiscoWorks2000
• Cisco WAN Manager
• Cisco MGC Node Manager (CMNM)
CiscoWorks2000
CiscoWorks2000 is a series of SNMP-based internetwork management software applications.
CiscoWorks applications are integrated on several popular network management platforms. The
applications build on industry-standard platforms to provide tools for monitoring device status,
maintaining configurations, and troubleshooting problems.
The following list names applications that are included in CiscoWorks2000. These applications are
useful for troubleshooting:
• Device Monitor—Monitors specific devices for environmental and interface information.
• Health Monitor—Displays information about the status of a device, including buffers, CPU load,
memory available, and protocols and interfaces being used.
• Show Commands—Enable you to view data that are like the data that are generated by router show
EXEC commands.
• Path Tool—Collects path utilization and error data by displaying and analyzing the path between
devices.
• Device Polling—Extracts data about the condition of network devices.
• CiscoView—Provides dynamic monitoring and troubleshooting functions, including a graphical
display of Cisco devices, statistics, and comprehensive configuration information.
• Offline Network Analysis—Collects historical network data for offline analysis of performance
trends and traffic patterns.
• CiscoConnect—Enables you to provide Cisco with debugging information, configurations, and
topology information to speed resolution of network problems.
Use CiscoWorks2000 to manage several Cisco products. For example, you can use CiscoWorks2000 on
the Cisco PGW 2200 Softswitch platform to manage Cisco SS7 interfaces and other Cisco switches. See
the CiscoWorks2000 documentation for more information.