Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
• diagnostic—Returns limited information about all of the stages of number and route analysis and
messages and warnings about data files being read and whether default values are being used. This
trace type is suited for determining the results that the viewer used to produce the outgoing numbers
and trunk group.
The following is an example diagnostic trace:
>simWriter -tgnum 7001 -isdnp 1 -cdnoa 4 -cdnpi 1 -cdpn 7075511234 -cgpn 7034843
368 -diag
>Result of Execution
********************************************************
* START call translation verification diagnostic summary *
**********************************************************
performing Dial Plan Base.
performing Profile Analysis (NOA).
*Internal errors/warnings were encountered during translation!
********************************************************
* END call translation verification diagnostic summary *
**********************************************************
Analysing .dat files:
used default Route Prefernce
used default Terminating Max Digits
used default Terminating Min Digits
used default Originating Min Digits
used default Originating Max Digits
the Originating Start Index property for tg-7001 was not found in /opt/CiscoMGC/
etc/properties.dat
Customer Group ID's do not match up in the sigPath and Properties files
used default Carrier Screening property
used default AOCEnabled field
used the default field for default directory number
used the default Database Access Error flag
Analysis complete, writing message...
Message completed, running simulator...
>OK
• full—Returns complete information about all of the stages of number and route analysis. It also
includes all tables and parameters from flat files and internal errors that are generated during generic
analysis. This trace type is suited for determining where in the dial plan or number analysis
problems occurred.
The following is an example full trace:
>simWriter -tgnum 7001 -isdnp 1 -cdnoa 4 -cdnpi 1 -cdpn 7075511234 -cgpn 7034843
368 -full
>Result of Execution
********************************************
* START full call translation verification *
********************************************
Decoding generic analysis trace...
the length of the trace is 82 bytes
( 1)entering Dial Plan Base.
( 2) tracing Dial plan, entering Dial Plan Base table with...
( 1) 0 parameter(s):
( 2) reading Dial Plan Base table...
( 1) 1 error/warning code read:
*Internal Error:Table could not be read
( 1)ending Dial Plan Base...
( 1)entering Call Information Reception.
(13) A Number:'7034843368'