Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
b. To refine your search further by specifying a particular system component, choose a system
component name from the drop-down list box to the right of the Component Type list box.
Note The default value for this field instructs the viewer to search for all system components of
the chosen component type.
c. To refine your search further by specifying a measurement category type, proceed to Step 4.
To execute a search that is based on your current search criteria, proceed to Step 5.
Step 4 To search by a measurement category, perform the following steps:
a. Choose a measurement category type from the Category Type drop-down list. If you do not want to
search by a measurement category, or you want to view the entire contents of the files, choose the
ALL entry in the Category Type list box.
Note When you choose a measurement category type, the drop-down list to the right of the
Category Type list box fills with the names of all of the measurements that are associated
with that type.
b. To refine your search further by specifying a particular measurement, choose a measurement from
the drop-down list to the right of the Category Type list box.
Note The default value for this field instructs the viewer to search for all measurements of the
chosen category.
Step 5 Click Execute to search the files within the chosen period. The viewer displays the results of the search
as blue text in the field at the bottom of the window.
Step 6 To perform additional searches, repeat Step 2 to Step 5. The color of the text from the old search changes
from blue to black. The viewer inserts the new search data in blue text, following the preceding data.
Scroll through the field to view the data you added.
If you no longer require the previously requested data, you can clear the display field by clicking Clear
before you click Execute. You can also reset the search criteria by clicking Reset.
Step 7 To save the displayed data, click Save. The viewer saves the contents of the field to a file with the
following directory path:
/opt/CiscoMGC/etc/cust_specific/toolkit/measRec.log
If you perform another search and save the resulting contents, the viewer adds the contents of the field
to the measRec.log file, after the previously saved data. If you do not want to add the new search data to
the previous data, you must change the name of the measRec.log file before you save the new data. To
change the name of a file, see the procedures in the “Using the File Options Viewer” section on
page 3-130.